At 9club8, the privacy and security of your personal data are not optional extras — they are fundamental obligations we take seriously. This Privacy Policy explains in plain, structured terms exactly what personal data we collect from Malaysian players and visitors, why we collect it, how we use and store it, who we may share it with, and what rights you hold over your information. Please read this document carefully before registering an account or submitting any personal data to the Platform.
Our Privacy Commitments
These principles do not replace the full Privacy Policy below, but represent the core data protection values that shape every decision we make about your personal information.
9club8 collects the minimum personal data necessary to operate your account, process transactions, verify your identity, and comply with our international licensing obligations. We do not collect data speculatively or for purposes unrelated to delivering our services to you.
Your personal information — including your name, email address, Malaysian IC details, payment method data, and betting history — is never sold, rented, or traded to third-party marketers, data brokers, or advertising networks under any circumstances.
All data transmitted between your browser or device and the 9club8 Platform is encrypted using TLS 1.2 or higher (the same standard used by major Malaysian banks including Maybank and CIMB). Sensitive data at rest is stored with AES-256 encryption.
Where data is shared with third parties — such as payment processors (Touch 'n Go, DuitNow, FPX) or KYC verification providers — those parties are bound by strict contractual data processing obligations and may only use your data for the specific purpose for which it was shared.
You have clear, actionable rights over your personal data: the right to access it, correct it, restrict its processing, request deletion (subject to regulatory retention obligations), and object to processing. We will respond to all valid data rights requests within 30 calendar days.
We do not retain your personal data indefinitely. Retention periods are defined by the purpose for which data was collected and by applicable regulatory obligations under our international gaming licence. Account data is typically retained for five years following account closure.
This Privacy Policy (hereinafter "Policy") is issued by 9club8 (hereinafter "9club8", "we", "us", or "the Platform") and applies to all personal data collected, processed, stored, and shared in connection with your access to and use of the 9club8 website at https://9club8.cam, its mobile interface, and all associated services including casino games, sports betting, live dealer products, and payment processing.
This Policy is intended to provide you — our Members, prospective Members, and website visitors — with transparent, accessible information about our data practices, consistent with internationally recognised principles of data protection and the obligations imposed by our gaming licence.
By accessing the 9club8 Platform, creating an account, or submitting any personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.
For the purposes of this Privacy Policy, the following terms shall carry the meanings attributed to them below:
9club8 acts as the Data Controller in respect of all personal data collected from Members and visitors through the Platform. As Data Controller, 9club8 determines the purposes for which personal data is processed, the categories of data processed, and the means by which processing is carried out.
9club8 operates under an international gaming licence (Curaçao jurisdiction). All data-related enquiries, rights requests, and complaints should be directed to the 9club8 Data Privacy team via the contact details provided in Section 16 of this Policy.
9club8 collects personal data across several distinct categories, depending on your interaction with the Platform. The table below sets out these categories in full:
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Registration Data | Full name, username, email address, date of birth, country of residence | Account registration |
| Identity Data (KYC) | Malaysian IC (MyKad) number, passport number, driver's licence, selfie image, proof of address | KYC verification process |
| Financial Data | Deposit/withdrawal history, payment method identifiers (e.g., masked e-wallet ID, bank account reference), transaction amounts in MYR | Each deposit or withdrawal transaction |
| Technical Data | IP address, browser type and version, device type and operating system, session timestamps, referral URL | Each Platform visit or session |
| Behavioural Data | Games played, bets placed, wager amounts, win/loss history, session duration, bonus activity | Ongoing Platform use |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with 9club8 staff | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred contact channel | Registration and account settings |
9club8 collects personal data through the following channels and mechanisms:
9club8 processes personal data for the following defined purposes only. We do not process personal data for purposes incompatible with those listed below without first obtaining your consent or identifying a separate lawful basis:
9club8 processes your personal data on one or more of the following legal bases, each applicable to the specific processing purpose identified in Section 6:
9club8 does not sell, rent, or trade your personal data. We share your data with third parties only in the following defined circumstances, and only to the extent strictly necessary for the stated purpose:
9club8 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and gather analytics data. The following categories of cookies are employed:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. We do not use third-party advertising cookies or cross-site tracking technologies.
9club8 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | 5 years after account closure | Licensing obligation |
| KYC / Identity Documents | 5 years after account closure | AML / regulatory requirement |
| Transaction Records | 5 years after transaction date | AML / regulatory requirement |
| Betting / Game History | 5 years after account closure | Licensing obligation |
| Customer Support Records | 3 years after resolution | Legitimate interest |
| Marketing Preferences | Until consent withdrawn or account closed | Consent-based |
| Technical / Log Data | 12 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Where data is anonymised (i.e., rendered permanently incapable of identifying you), it may be retained indefinitely for statistical and analytical purposes.
9club8 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:
As an internationally licensed online gaming platform, 9club8 may process and store personal data in jurisdictions outside Malaysia. Where such international transfers occur — for example, to cloud hosting infrastructure, KYC verification providers, or licensed game studios — we implement appropriate safeguards to ensure that your personal data receives an equivalent level of protection regardless of where it is processed.
Safeguards applied to international transfers include contractual data processing agreements incorporating standard contractual clauses, data processing addenda that bind receiving parties to data protection obligations consistent with this Policy, and where available, transfers to jurisdictions recognised as providing adequate data protection standards.
You may request information about the specific safeguards applied to international transfers involving your personal data by contacting our Data Privacy team using the details in Section 16.
The 9club8 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Our registration process includes age declaration requirements and our KYC process verifies age through government-issued identification.
If 9club8 becomes aware — through any channel — that personal data of a person under the age of 21 has been collected, the associated account will be immediately closed, any funds held will be handled in accordance with our Terms and Conditions, all personal data will be securely deleted, and the matter will be reported to our licensing authority as required.
9club8 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect new data processing activities, changes in applicable law, updates to our services, or refinements to our data practices based on experience or feedback.
Where changes are material — meaning they substantially affect your rights or how your data is processed — 9club8 will publish the revised Policy on this page with an updated "Last Updated" date and, where practicable, notify registered Members via their registered email address with a minimum of seven calendar days' advance notice.
Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. We recommend that you review this page periodically to stay informed of any changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 9club8, please contact our Data Privacy team through the following channels. All privacy-related communications are handled with priority and in strict confidence.
This Privacy Policy was last reviewed and updated on 1 January 2026. Prior versions of this Policy are available upon written request to our Data Privacy team.
Your Rights
You hold meaningful rights over your personal data held by 9club8. These rights may be exercised free of charge at any time by contacting our Data Privacy team as described in Section 16. We will respond to all valid requests within 30 calendar days.
You have the right to request a copy of all personal data 9club8 holds about you, together with information about how it is being processed, where it is stored, and with whom it has been shared.
If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct or update it without undue delay. Account profile updates can be made directly via your account settings.
Subject to regulatory retention obligations (such as the 5-year AML record-keeping requirement), you may request the deletion of your personal data. Erasure requests will be fulfilled to the maximum extent permitted by applicable legal obligations.
You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing pending verification of legitimate grounds.
Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may object at any time to the processing of your personal data for direct marketing purposes — including promotional emails and bonus notifications. Objections to marketing will be honoured immediately and without question.
Our support team is available around the clock to handle any privacy enquiry, data rights request, or general question about how 9club8 handles your information. We're committed to being transparent and responsive.