Terms & Conditions — 9club8 Platform Agreement

These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (hereinafter "Player", "User", "Member", or "You") and 9club8 (hereinafter "9club8", "we", "us", or "the Platform"), governing your access to and use of all services made available through the 9club8 website, mobile platform, and any associated applications.

9club8 is an online casino and sports betting platform operating under an international gaming licence (Curaçao jurisdiction). The Platform provides casino games, live dealer services, sports wagering, virtual games, lottery products, and related entertainment services to eligible adult players.

By accessing the 9club8 platform, clicking "I Agree", completing account registration, or placing any wager, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not accept any part of these Terms, you must immediately discontinue use of the Platform.

For the purposes of these Terms, the following terms shall carry the meanings set out below unless context otherwise requires:

Registration and participation on the 9club8 Platform is restricted to individuals who satisfy all of the following eligibility conditions at the time of registration and throughout their continued use of the Platform:

• Age: You must be at least 21 years of age. 9club8 enforces a strict 21+ policy in alignment with international casino and sports betting licensing standards. This requirement is non-negotiable and will be verified during KYC.
• Legal Capacity: You must have the full legal capacity to enter into and be bound by a binding agreement under the laws of the jurisdiction in which you reside.
• Jurisdiction: You must not be a resident of, or physically located within, a jurisdiction where online gambling is explicitly prohibited under applicable law, or where 9club8 is legally barred from providing services.
• Single Account: You may hold only one active account. Holding multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of all balances.
• Voluntary Participation: You confirm that you are not participating under duress and that gambling is, for you, a voluntary recreational activity and not a means of income or financial support.
• No Self-Exclusion: You must not be subject to any existing voluntary or platform-imposed self-exclusion at the time of registration or at any time you access the Platform.

To access real-money services on 9club8, you are required to complete the account registration process. By submitting a registration application, you represent and warrant that all information provided is accurate, complete, current, and not misleading.

• You must provide a valid email address that you own and regularly access, which will serve as the primary contact channel for account communications.
• You are responsible for maintaining the confidentiality of your account credentials, including your username and password. 9club8 will never ask for your password.
• Any activity conducted through your account — including bets placed, deposits made, and withdrawals requested — is your sole responsibility.
• If you suspect unauthorised access to your account, you must notify 9club8 support immediately via live chat. 9club8 accepts no liability for losses arising from unauthorised account access where you have failed to safeguard your credentials.
• 9club8 reserves the right to decline any registration application at its absolute discretion, without being required to disclose the reason for refusal.

In accordance with our international licensing obligations and anti-money laundering (AML) policies, 9club8 is required to verify the identity of all Members prior to the processing of withdrawal requests. KYC may also be triggered by unusual account activity, large deposits, or requests to update personal information.

The following documents are accepted for identity verification purposes:

• Proof of Identity: Valid Malaysian IC (MyKad), Malaysian Driver's Licence, or Malaysian Passport — all documents must be unexpired.
• Proof of Address: A utility bill, bank statement, or tenancy agreement dated within the preceding three months showing your registered residential address.
• Selfie Verification: A clear, unedited photograph of you holding your identity document beside your face.
• Payment Method Verification: In certain circumstances, verification of the payment method used for deposits may be required — for example, a masked screenshot of your e-wallet account or bank statement.

KYC submissions are typically reviewed within 24 to 48 hours. 9club8 reserves the right to request additional documentation where initial submissions are deemed insufficient for verification purposes. Refusal to cooperate with KYC requirements will result in the suspension of withdrawal privileges and may result in account closure.

9club8 accepts deposits in Malaysian Ringgit (MYR) via the following verified payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (covering Maybank, CIMB, Public Bank, Hong Leong, RHB, and AmBank), and USDT TRC20. The available payment methods and minimum/maximum transaction limits are displayed on the Platform's Deposit page and may change from time to time.

• Deposits must be made exclusively from payment accounts that are registered in your own name. Third-party deposits are strictly prohibited.
• Minimum deposit amounts are as published on the Platform (currently RM30 for e-wallets and DuitNow, RM50 for FPX bank transfers). 9club8 reserves the right to amend these limits with reasonable notice.
• 9club8 does not charge deposit fees, though your payment provider may apply their own transaction charges. Check your provider's fee schedule before depositing.
• Deposits made in error — for example, an incorrect amount or to an inactive account — are not automatically refundable. Contact support immediately if you believe a deposit error has occurred.
• 9club8 is not responsible for technical delays or failures caused by third-party payment processors, banking systems, or network infrastructure beyond our control.

9club8 is committed to processing withdrawal requests promptly. The following conditions and timelines apply to all withdrawal requests submitted by Members:

• KYC Requirement: A fully approved KYC verification is mandatory before any withdrawal can be processed. Accounts pending KYC may deposit and play but may not withdraw until verification is complete.
• Payment Method Matching: Withdrawals must be made to the same payment method used for the most recent deposit where technically possible. Where method matching is not possible, additional verification may be required.
• Processing Times: Touch 'n Go eWallet, Boost, and GrabPay withdrawals are typically processed within 5 minutes. DuitNow and FPX bank transfers take 5–15 minutes. Bank wire transfers take 15–60 minutes. These are indicative timeframes and may extend during peak periods or where additional review is required.
• Minimum Withdrawal: The minimum withdrawal amount is RM50. Maximum withdrawal limits per transaction may apply and are displayed in the withdrawal interface at the time of request.
• Wagering Clearance: Withdrawals initiated while active bonus funds are held in the account require those bonus wagering requirements to be met first, unless the Member elects to forfeit the bonus balance before submitting the withdrawal request.
• Suspicious Activity: 9club8 reserves the right to delay or withhold withdrawals pending investigation where account activity is flagged as potentially fraudulent, in breach of these Terms, or inconsistent with responsible gambling commitments.

9club8 offers a range of promotional incentives to eligible Members, including welcome bonuses, reload bonuses, birthday rewards, and referral programmes. All bonuses are subject to the general conditions set out in this clause as well as any specific terms published on the relevant promotion page.

• Wagering Requirements: All bonuses carry wagering requirements (also referred to as rollover requirements) that must be met before bonus funds or bonus-derived winnings may be withdrawn. Specific multipliers (e.g., x10, x15, x20) are published on each promotion page.
• Maximum Stake During Bonus: When playing with an active bonus, individual bet or wager amounts are subject to a maximum cap (typically RM250–RM500 per bet). Bets exceeding this cap may result in forfeiture of the bonus and associated winnings.
• Game Contribution: Different game categories contribute different percentages toward wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute 10–20%. The contribution schedule is published on each promotion page.
• Expiry: Bonuses that are not used and wagering requirements that are not fulfilled within the specified validity window (typically 7, 14, or 30 days as stated per promotion) will be forfeited automatically.
• One Bonus at a Time: Members may not hold multiple active bonuses simultaneously unless a promotion explicitly states otherwise. Attempting to claim overlapping bonuses may result in cancellation of all associated bonus balances.
• Abuse Prevention: 9club8 reserves the right to void bonuses, cancel winnings, and close accounts where bonus abuse, syndicate betting, or systematic exploitation of promotional mechanics is detected.
• Referral Programme: The 9club8 referral programme pays a fixed reward per verified and qualifying referral. Self-referrals, or referrals created using the same device, IP address, or payment method as the referring account, will not qualify and may result in forfeiture of all accumulated referral rewards.

The following general rules apply to all wagering activity on the 9club8 Platform, covering sports betting (including Liga Super Malaysia, English Premier League, UEFA Champions League, UFC, NBA, and other markets), casino games, live dealer tables, and virtual games.

• Once a bet is confirmed and accepted by the Platform, it is binding and cannot be cancelled by the Member.
• 9club8 reserves the right to void bets placed on erroneously priced markets, system malfunctions, or events where the outcome was known at the time of betting (commonly referred to as "palpable errors").
• In sports betting, 9club8 follows standard market rules for settlement. Where an event is postponed, abandoned, or cancelled, the applicable rules (void, push, or continuation) are governed by market-specific rules published in the Platform's Sports Betting Rules section.
• Mix Parlay bets are settled only if all selected legs result in a win. Any voided leg in a Mix Parlay reduces the combination count accordingly. A single losing leg voids the entire parlay.
• 9club8 reserves the right to limit maximum stake amounts on any market, event, or player account at its sole discretion, particularly where betting patterns suggest arbitrage, professional wagering, or attempts to exploit pricing inefficiencies.
• Casino and live dealer game rules are governed by the individual game's published rules and paytables. In the event of a discrepancy between on-screen information and the underlying game engine outcome, the game engine result is authoritative.

Members are prohibited from engaging in the following conduct on or in connection with the 9club8 Platform. Breach of any provision in this clause constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, forfeiture of all balances, and where applicable, referral to relevant authorities.

• Registering more than one account, or assisting another person in registering an account for the purpose of circumventing restrictions or accessing additional bonuses.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other time.
• Using the Platform for money laundering, terrorist financing, fraud, or any other unlawful financial activity.
• Exploiting software bugs, glitches, or loopholes in Platform systems — any winnings derived from exploited errors will be void.
• Using automated scripts, bots, artificial intelligence tools, or third-party software to interact with the Platform in any manner not explicitly authorised by 9club8.
• Engaging in collusion with other players or agents to gain an unfair advantage in poker, live dealer, or any other competitive game format.
• Engaging in arbitrage betting, matched betting using bonus funds, or any systematic strategy designed to eliminate or reduce gambling risk while qualifying for bonus payouts.
• Harassing, threatening, or abusing 9club8 staff or other users via any communication channel.

9club8 is committed to promoting safe, responsible, and controlled gambling for all Members. We acknowledge that while the vast majority of our players enjoy gambling as a recreational activity, a minority of individuals may experience difficulties managing their gambling behaviour.

The following responsible gambling tools are available to all registered Members at no cost and without restriction:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits on their account. Reductions to existing limits take effect immediately. Increases to existing limits are subject to a 72-hour cooling-off period.
• Session Time Reminders: Members may configure session duration alerts to prompt them to review their activity at regular intervals.
• Self-Exclusion: Members may request a temporary or permanent self-exclusion from the Platform at any time by contacting our 24/7 support team. During a self-exclusion period, the member's account will be suspended, bonuses cancelled, and re-registration blocked.
• Reality Check: The Platform provides cumulative session loss and win tracking tools accessible from the account dashboard.

If you believe you or someone you know may have a gambling problem, please visit our dedicated Responsible Gambling page for full information on our tools, policies, and signposting to external support organisations.

All content on the 9club8 Platform — including but not limited to software, source code, design, graphics, text, logos, game assets, branding, promotional materials, and data compilations — is the exclusive intellectual property of 9club8 or its duly licensed content providers. All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not grant any right to reproduce, distribute, publicly display, modify, reverse engineer, or create derivative works from any Platform content without the prior written consent of 9club8.

Any unauthorised use of 9club8's intellectual property may constitute a breach of applicable copyright, trademark, or other intellectual property laws and may result in legal action.

To the fullest extent permitted by applicable law, 9club8, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of, or inability to use, the Platform or any of its services.

• 9club8 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
• 9club8 is not liable for losses arising from delays in payment processing by third-party payment providers, including Touch 'n Go, Boost, GrabPay, Maybank, CIMB, DuitNow, FPX, or any other service provider.
• 9club8 is not responsible for any losses — financial or otherwise — arising from the Member's decision to gamble, including losses suffered as a result of problem gambling behaviour.
• In all circumstances, 9club8's aggregate liability to any Member shall not exceed the total amount deposited by that Member into their account in the 12 months preceding the event giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction under which 9club8 holds its international gaming licence. Any disputes arising out of or in connection with these Terms that cannot be resolved through good-faith direct negotiation shall be subject to the dispute resolution procedures established by 9club8's licensing authority.

Members wishing to raise a formal dispute must first submit a written complaint to 9club8's support team via live chat or email. 9club8 will acknowledge all written complaints within 48 hours and endeavour to reach a resolution within 14 calendar days of receipt.

If you are dissatisfied with 9club8's resolution, you may escalate the matter to the relevant regulatory body under whose authority 9club8's licence is issued. Details of the applicable regulatory authority and escalation process will be provided upon request via the support team.

9club8 reserves the right to amend, update, or replace any part of these Terms at any time and at its sole discretion. Changes may be made for any reason, including but not limited to changes in applicable law, platform updates, new product offerings, or policy refinements.

Where amendments are material — meaning they substantially affect Members' rights or obligations — 9club8 will provide a minimum of seven (7) calendar days' advance notice by publishing the revised Terms on this page with an updated "Last Updated" date, and where possible, by notifying Members via their registered email address.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the amendments take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the 9club8 Platform, please contact our support team through the following channels:

These Terms and Conditions were last reviewed and updated on 1 January 2026. Please check this page periodically for the most current version of our Terms.